About Your Bill
Receiving Your Bill
Usage is calculated on a three-month or quarterly cycle for most of our customers. Some customers in outlying areas have a remote read meter that is read monthly and the customer is billed according to usage. The County is in the middle of a five-year capital improvement plan that includes eventually being able to read all meters on a monthly basis.
Bills will be sent to you every month. Billing is done in arrears.
For customers not on monthly readings, the first and second bills represent the minimum charge for one month, based on 1,000 gallons of water used and 3,000 gallons of sewer used. The third month bill represents your actual usage based on the quarterly meter reading. This bill includes your monthly minimum charges plus charges for additional amounts used above the three-month minimum amount of 3,000 gallons of water and 9,000 gallons of sewage.
Understanding Your Bill
Learn more about how to read and understand your bill. You can also access your account information 24x7 online.
Bills are payable on or before the “due date” printed on the bill. Partial payments are acceptable, but any amount not paid by the due date shall be considered delinquent and subject to a “late payment penalty” of seven and one-half percent (7.5%) per month.
Automatic Bank Debits
Automatic Bank Debit is available. The Application Form should be completed and returned to the Sanitary Engineering Department.
Level Billing Program is available for customers who have been on the system at least a year.
If your quarterly usage in any given cycle is unusually high, please check for leaks. High usage may be caused by leaky toilets (flapper valves or overflow tube), dripping faucets, water softener malfunction or a possible underground leak. Watering your lawn, flowers, shrubs or washing cars or siding, even having guests for an extended time can cause high usage. If you continue to have high usage and cannot locate the source, please contact our office for advice.
Our customer service personnel will shut off your irrigation meters in winter and turn them back on in the spring if a Customer Approval is submitted. There is no charge for this service. Draining and winterizing the irrigation system and meter is the responsibility of the property owner.
Where Can I Pay My Bill?
Customers can pay their bills by mail, through automatic bank debit or in person at the Sanitary Engineering Department Administration Building, 667 Dayton-Xenia Road, Xenia, 45385, Monday through Friday from 7:30 a.m. to 4:30 p.m. There is a drop-box available at the office for those who want to drop off payments after the office closes. Greene County Sanitary is now excepting payments with a credit card by calling the toll free number 855-699-4600, a convenience fee of $2.00 plus 2.2% of the payment will be added to your total of the bill. NOTE: When making payments by phone, please carefully listen to the instructions on how to make your payment.