Scheduling a Trip

Before Your Trip


At least two *business days* before your trip - up to one month in advance:
  • Call the scheduling office at (937) 708-8322 or toll free at (877) 227-2287
    • Monday - Friday, 8:00 am - 4:00 pm to request your ride
    • For Trips Two Business Days in Advance, You Must Call Scheduling by Noon for a Reservation
    • You must call by Thursday at noon for a trip on Saturday, Sunday, or Monday
  • When making a trip request be ready to provide the following information:
    • Your full name, address and phone number
    • Date(s) transportation is needed
    • Exact addresses of any pick-up and drop-off locations
    • Your appointment time and the time you need to be picked up
    • Any mobility aids or restrictions (wheelchair, walker, cane, service animal, personal care attendant, oxygen, etc.)
    • Any other passenger name(s), passenger age(s) if they are age 13 or younger
    • Number of car seats needed for children less than four years of age and/or under forty pounds
    • If you need door-to-door assistance or need assistance with any carry-on items
  • Trip requests are to be within these times: 6:00 am for the first pick up and 9:00 pm for the last drop off
  • Based on availability you will either be given a reservation or have the option to be placed on the waiting list
  • To cancel your ride, two or more days in advance of your trip date, call the scheduling office
Flex Route Deviations are available up to ½ mile from the mapped route. Reservations are required and are subject to availability
  • The following information will also be needed when making a Flex Route Deviation trip request:
    • Which Flex Route the pickup is along (Blue, Green, Orange, Red, Yellow)
    • Requested pickup time as per Flex Route Map schedule (use nearest time point to pickup address, within half mile of route, and the pull out time listed on the schedule)
    • Return trip drop off time as per Flex Route Map schedule (use nearest time point to pickup address, within half mile, and the pull out time listed on the schedule)
  • Flex Route Deviations are available weekdays 5:30am-7:30pm and weekends 9:30am-5:30pm
  • Deviations are open to the public and follow ADA accessibility guidelines.

The Day Before Your Trip


  • You will receive an automated call notifying you of your trips for the following day. Please take the time to listen carefully to these messages and confirm or cancel your trips
    • To opt out of our notification system, please contact the scheduling office. However, as a result you will have to call Dispatch at (937) 374-6402 or toll free (800) 980-6402 to ask for your exact pick up time(s) or if you have been scheduled a ride off the waiting list.
      • You can call between 5:30 am - 9:00 pm the day before your trip.
  • To cancel your ride the same day or day before your trip date, call Dispatch.

The Day of Your Trip

  • Be ready. The vehicle may arrive up to 10 minutes before or 5 minutes after your scheduled pick-up time.
  • If you miss the first leg of a round trip, the return trip will be cancelled unless you contact the dispatcher at least 1 hour prior to the return time.
  • Notify Greene CATS Dispatch of any last minute cancellations.
    • Cancellations less than 1 hour prior to a scheduled pick up will be considered a no-show.
    • Excessive cancellations and no shows may be subject to suspension of service.
  • Major service disruptions will be announced on all local television stations and under Community Alerts

When You Board the Bus


  • Have exact change ready to drop in fare box.
  • There is no fare for personal care attendants.
  • Have a seat, buckle up, and have a great trip.