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WELCOME TO THE GREENE COUNTY
CHILD
SUPPORT ENFORCEMENT AGENCY
The Greene County Department of
Job & Family Services
Our
mission is to make a positive difference in the
lives of our community by striving to make child support
a more reliable source of income, provide support and
commitment to our partners that help in the success of
the Child Support Program, and maintain a high standard
of excellence within the work place.
CSEA helps
families by establishing paternity, child support and
medical orders, collecting child support, locating
obligors, enforcing
support and medical orders, and modifying support
orders.
The child
support program ensures that parents financially
support their children, encourages family
responsibility, and reduces the cost of welfare to
taxpayers.
Hours of
Operation: Monday – Friday 7:30 – 5:00. Closed
most federal holidays.
***NEW WEB PORTAL***
Web Portal: The Office of Child Support has released the first phase of the new Web Portal.
This interactive web portal is now available to provide customers with on-demand, case-specific
address, employment, health insurance, and financial history information, along with answers
to frequently asked questions regarding the Child Support program. The web portal is available
23 hours per day, 7 days per week throughout the year (with one hour of down time nightly for
maintenance). Customers are able to log into the Child Support Customer Service Web Portal
from the Office of Child Support internet home page at
www.jfs.ohio.gov/ocs.
Call/Message
Center: Staff
are available from 7:30-5:00 to assist by calling 937-562-6200.
Payment
Information: To retrieve up-to-date payment
information you may call the State of Ohio IVR
(Interactive Voice Response) system at 1-800-860-2555
or you may access on-line payment information @
www.jfs.ohio.gov/ocs or by stopping by the office
between 7:30-5:00, Monday – Friday. Payment information
cannot be given out over the phone other
than use of the IVR system.
Payment
Records: You may request a payment
record/history by coming into the office (photo
identification is required), via e-mail (must provide
e-mail address at time of request), or by visiting
www.jfs.ohio.gov/ocs.
Disbursement Methods: As a custodial parent/obligee,
you may choose either Direct Deposit or the Ohio e-QuickPay
Debit MasterCard. Applications are available in our
lobby.
Making
Payments: Payments made by the Obligor/Payer must be
mailed to a specific address: OCSPC (Ohio Child Support Payment Central),
PO Box 182372, Columbus, OH 43218. Alternatively, payments may be made
via personal on-line bill pay banking using the OCSPC address listed above,
or online @ www.expertpay.com for bank accounts and debit cards, or on-line
@ www.e-childspay.com for MasterCard only. Payments cannot be processed via
the local CSEA office. Employer payments are processed at OCSPC, PO Box 182394,
Columbus, OH 43218.
Reporting
Changes: Changes in employment and residential
address should be reported in writing. You may come in
to the office, fax, e-mail or mail your changes. Our
fax number is 937-562-6285 and our e-mail address is
GREENE_CSEA@odjfs.state.oh.us.
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