Scheduling a Trip

Before Your Trip

At least two *business days* before your trip - up to one month in advance:
  • Call the scheduling office at (937) 708-8322 or toll free at (877) 227-2287
    • Monday - Friday, 8:00 am - 3:00 pm to request your ride
    • For Trips Two Business Days in Advance, You Must Call Scheduling by Noon for a Reservation.

    • You must call by Thursday at noon for a trip on Saturday, Sunday, or Monday

  • When making a trip request be ready to provide the following information:
    • Your full name, address and phone number.
    • Date(s) transportation is needed.
    • Exact addresses of any pick-up and drop-off locations.
    • Your appointment time and the time you need to be picked up
    • Any mobility aids or restrictions (wheelchair, walker, cane, service animal, personal care attendant, oxygen, etc.)
    • Any other passenger name(s), passenger age(s) if they are age 13 or younger.
    • Number of car seats needed for children less than four years of age and/or under forty pounds.
  • Trip requests are to be within these times: 6:00 am for the first pick up and 8:30pm for the last pick up.
  • Based on availability you will either be given a reservation or have the option to be placed on the waiting list.

The Day Before Your Trip

  • Call Dispatch at (937) 374-6402, or toll free (800) 980-6402 to ask for your exact pick up time(s) or if you have been scheduled a ride off the waiting list.
    • You can call between 5:30 am - 9:00 pm the day before your trip.

The Day of Your Trip

  • Be ready. The vehicle may arrive up to 10 minutes before or 5 minutes after your scheduled pick-up time.
  • If you miss the first leg of a round trip, the return trip will be cancelled unless you contact the dispatcher at least 1 hour prior to the return time.
  • Notify Greene CATS Dispatch of any last minute cancellations or changes in your schedule.
    • Cancellations less than 1 hour prior to a scheduled pick up will be considered a no-show.
  • Major service disruptions will be announced on all local television stations and under Community Alerts

When You Board the Bus

  • Have exact change ready to drop in fare box.
  • There is no fare for personal care attendants.
  • Have a seat, buckle up, and have a great trip.